Interested in booking an
appointment with
Acharya Shri Narendra Ji

Refund Policy

Refund Policy

RETURN, REFUND & CANCELLATION POLICY

 

About Cancellation, Returns & Replacement Policy

Ram Kalp Gems Private limited (ramkalp.com) offers very transparent and simple 7- Days Return & Replacement policy.

 

Conditions for Return & Replacement Policy:

1. Our team has to be notified about intention of return/refund within 7 days of receipt of goods.

2. Items must be unused and in their original condition. This would be verified through inspection by our team.

3. If an item is damaged /lost before receipt by the customer, Ram Kalp will send a fresh replacement.

4. If the item is damaged /lost while the customer sends as return to the company, the entire cost has to borne by the customer.

 

Please Note:

1. Shipping charges incurred for sending goods to the customer, custom duty charges (if any), making charges (gold/silver)incurred for making a customized product like ring or bracelet are not refundable.

2. The courier charges and custom duty charges (if any) incurred for sending the product back to the company, will be borne by the customer.

 

Return Policy on Customized Products

Any customized items created for you cannot be returned for Money. However, you may place a request to receive store credit worth 80% of the invoice value (excluding shipping charges) within 10 days of receiving the product(s).

Please Note that the shipping charges incurred or the taxes will be borne by the customer.

 

Cancellation Policy:

1. To eligible for cancellation policy, one must raise the request before the items have been shipped.

2. If you cancel a Rudraksha or Gemstone jewellery order, Ram Kalp may deduct making charges.

3. If you cancel your order after opting for paid certification, Ram Kalp may deduct the certification cost.

4. If you can cancel an order of customized items, we may deduct some amount to recover our basic costs of customizations (also depends on the stage of making).

5. The refund will be processed within 4-5 working days after you raise the cancellation request. Please note that the credit card company / banks may take another week to reflect that in your account.

6. If the cancellation request is raised after the items have been shipped and are in transit, we will deduct the shipping charges from your invoice.

Note: All refunds will be processed back to the original payment method, if multiple payments are made using different payment methods each payment will be refunded back in sequence to the original payment method.

 

How to send the return items?

We highly recommend that you allow us to manage and arrange for the reverse courier of items.

If you choose to send the parcel yourself and it gets stolen/misplaced/lost in transit, Ram Kalp will not be held liable.

We encourage you to request our team to arrange for reverse pickup of your parcel so we can arrange the appropriate documents and coordinate for safe delivery. The return charges will be borne by you.

 

Important Points at a glance:

- Shipping Charges GST and duties are not refundable.

- Shipment charges when returning a product is customer's cost.

- Custom making charges (gold/silver) are not refunded.

- Return of items will take 7-10 business days to process (from the receiving date of the product(s) at our address) for the refund.

Please note that the credit card company / banks may take another week to reflect the refund amount in your account.

 

How do I send the items to be returned?

You may contact us for reverse pickup of the items. The courier charges for the same will be notified to you. Alternatively, you may send a parcel through post or other commercial courier companies.

 

Instructions for Returning Products:

Pack the items securely in a box and send to address below. Share tracking details with us once done.

 

Ram Kalp Gems Private Limited

29, Phase 1, Sector 26, 
Udyog  Vihar Gurugram,
Haryana-122001
Contact Number : - (+91) 98500 07571
Email :- ramkalpgems@gmail.com 

Horoscopes

Growth of business processes to the web, with companies having a greater ability and interest in adopting new technologies that are being developed by many businesses around us.

Horoscopes